Privacy Policy

1. Introduction

This Privacy Policy explains how TDSupportDesk (“we”, “our”, or “us”) handles personal information when you access, use or subscribe to our Fiber Internet services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to deliver and support our services, which may include:

• Full Name, Phone Number, Email Address, Installation Address
• Account details, plan selection and billing information
• Router/ONT usage statistics (signal strength, speed test logs, device count)
• Customer support interactions (calls, chats and support ticket logs)

We do not collect browsing history or personal user activity on the internet.

3. How We Use Your Information

• To activate, install and maintain your Fiber Internet connection
• To provide billing, account management and customer support
• To improve service quality and troubleshoot network performance
• To notify you about outages, upgrades or scheduled maintenance

4. Data Protection & Security

We follow industry-standard physical, digital and encryption safeguards to protect customer data. Only authorized personnel may access your information for service-related purposes.

We do not sell, trade or rent customer information to third parties under any circumstances.

5. Data Retention Policy

Account records and support logs are retained only for the duration required to provide service and comply with regulatory norms. Customers may request data deletion after service termination.

6. Third-Party Services

In some cases, we may use secure third-party tools (e.g., payment gateways, SMS alerts, outage monitoring). These providers do not receive access to personal data beyond what is required for service delivery.

7. Cookies & Tracking

Our website may use cookies to improve user experience, analyze performance and provide personalized content. Cookies do not track browsing on third-party websites.

8. User Rights

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of data after account termination
• Opt-out of promotional communication anytime

9. Contact Us

For any privacy-related questions, corrections or data removal requests, contact us at:
📧 support@TDSupportDesk.com